**Privacy Policy

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OS GROUP HOLDINGS LIMITED trading as Capital City Consulting.

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Last updated: Nov 2025.

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Capital City Consulting (“we”, “our”, “us”), part of OS GROUP HOLDINGS LIMITED, is committed to protecting your privacy and handling your personal data responsibly and transparently.

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1. Information We Collect

We may collect the following types of data:

Personal Information

• Name

• Email address

• Telephone number

• Postal address

• Information related to your claim or enquiry

Technical Information

• IP address

• Browser type and version

• Device information

• Cookies and tracking data

Communication Records

• Emails, messages, call notes, or online enquiry forms

2. How We Use Your Information

We use your data to:

• Respond to enquiries and provide claim advisory services

• Assess whether you may have a valid claim

• Maintain internal records

• Improve our website and services

• Meet legal and regulatory obligations

We will never sell your data to third parties.

3. Legal Basis for Processing

We process your information under one or more of the following:

• Your consent

• Contractual necessity

• Legitimate interests

• Legal obligations

4. Sharing Your Data

We may share your data with:

• Trusted partners who assist in claim processing

• Regulatory authorities if legally required

• IT, hosting, or analytics providers under strict confidentiality

All partners must comply with UK data protection laws.

5. Data Storage & Security

Your data is stored securely within the UK or approved jurisdictions.
We implement strict safeguards to protect against loss, unauthorised access, or misuse.

6. Data Retention

We keep your information only as long as necessary for:

• Your enquiry or claim

• Legal or regulatory requirements

You may request deletion at any time (see Section 7).

7. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent at any time

Requests can be submitted via our contact page.